NOTE: While we continue to navigate and respond to current events, The Lavender Woods is committed to making the safety of our team and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders shipped in accordance with our regular schedule.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and custom/personalized items).
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
Shipping Costs
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $10 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 3 business days after the order is placed for standard shipping.
Taxes
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Return Policy
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item, reach out to orders@thelavenderwoods.com and we will send you directions on mailing your return. Please note that the original mailing fee will be deducted from your refund.
Late Returns
Any item returned after 30 days of receipt is not eligible for refund.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable.Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
